Welcome to Merxfy.com (hereinafter “the Website”), owned and operated by CC Group srls, headquartered at Via San Gregorio 4, Busto Arsizio (VA), Italy. By accessing and using this Website, you agree to the following terms and conditions.

CC Group Srls is an official authorized online dealer of all the Brands on this Website.

  1. General Provisions

1.1. These terms and conditions govern your use of the Website and the services provided by CC Group srls (hereinafter “the Company”).
1.2. By using this Website, you acknowledge and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must discontinue using the Website.

  1. Products and Services
    2.1. The Website offers a variety of products for sale. All product descriptions, images, and prices are subject to change without notice. The Company makes every effort to ensure the accuracy of the information provided but cannot guarantee that it is free from errors.
    2.2. The availability of products may vary. In case of unavailability after an order is placed, the Company will inform the customer promptly and offer alternatives or a refund.
    2.3. All orders are subject to acceptance by the Company.
  2. Pricing and Payment
    3.1. Prices are listed in euro and don’t include VAT unless stated otherwise.
    3.2. The Website supports payments via PayPal and bank transfer. Customers can choose their preferred payment method during checkout.
    3.3. Payment via PayPal ensures a secure and fast transaction through the PayPal gateway. No additional fees are applied for PayPal payments unless explicitly stated during the purchase.
    3.4. For bank transfers, payment details will be provided at checkout. Orders will be processed once the full amount is credited to the Company’s bank account.
    3.5. The Company reserves the right to modify payment options at any time.

3.6 Once an order is confirmed, it should be canceled only within 24 hours, at the end of which the customer is obliged to pay for the order. In accordance with the laws, our customers, anyway, could return the order within 14 days of receipt, as our return policy states (7. Right to Cancel)

  1. Shipping and Delivery
    4.1. The Company ships products to the addresses provided during the checkout process. The estimated delivery time will be communicated once the order is confirmed.
    4.2. Shipping costs are calculated based on the destination, weight, and dimensions of the items.
    4.3. The Company is not responsible for delays caused by factors beyond its control, including customs procedures and transport delays.
  2. Order acceptance

The agreement will be finalized only upon confirmation of the order by CC GROUP SRLS. The Customer will be notified of the acceptance by fax, standard mail, or email. This notification will include the order confirmation along with all details of the agreement (products, prices, delivery dates, shipping costs, etc.). CC Group SRLS reserves the right to decline any order for any reason, particularly in cases of supply issues or concerns related to the order itself.

  1. Delivery

Deliveries are made to street level only; products will not be delivered to the Customer’s floor, and no trade-ins will be accepted. Unless otherwise specified or agreed upon in writing, CC Group SRLS does not provide any assembly services.

Please note:

Upon delivery, the Customer must inspect the contents of the package, ensuring the Product(s) are in conformity and in good condition. CC GROUP SRLS recommends checking the overall condition of the Product(s) before signing the delivery note. Specifically, the Customer should verify that:

 

– The number of parcels matches what is indicated in the accompanying delivery note.

– The package is intact, without damage, moisture, or tampering, and that the contents are undamaged.

If the Customer identifies any discrepancies, they must refuse delivery of the Products or provide written and dated notes of the issues. Once the Customer signs the delivery note without any “reserve,” they will not be able to contest the external condition of the delivered Product. Any concerns regarding the integrity, accuracy, or completeness of the received Products must be reported within three (3) days of delivery.

CC GROUP SRLS reserves the right to deliver the Products using a courier chosen by the Customer.

Any special delivery terms and conditions must be agreed upon in advance between the Customer and CC GROUP SRLS and confirmed in writing by CC GROUP SRLS.

 

  1. Returns and Refunds

7.1 In accordance with Clause 5 of Legislative Decree No. 185 of May 22, 1999, the Customer (if classified as a “Consumer” under Clause 1, letter B, of D. Lgs 22 May 1999 No. 185) has the right to withdraw from the contract and return the ordered Products without any penalty and without needing to provide a reason, within 14 (fourteen) days from the delivery date.

7.2 The Customer has the right to cancel the sales contract within 14 days without providing any reason. This cancellation period will end 14 days after the Customer, or a third party designated by the Customer (other than the carrier), takes physical possession of the goods.

 

To exercise the right of withdrawal, the Customer must clearly communicate their decision:

 

– By mail to CC GROUP SRLS – Via San Gregorio 4 – 21052 Busto Arsizio – (VARESE), Italy

– By email at [email protected]

 

To meet the cancellation deadline, the Customer simply needs to send their cancellation communication before the period expires.

Please use the below format text for the RETURN communication:

 

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),

_________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________

Name of consumer(s)

________________________________________________________

Address of consumer(s)

________________________________________________________

Signature of consumer(s) (only if this form is notified on paper)

_________________________

____________________________–__________

 

7.3 Effects of cancellation:

In the event of a return, the customer is responsible for all costs related to returning the ordered goods, including any customs duties and fees, which will be deducted from the refund. The customer must also ensure proper packaging and the integrity of the contents. Returned items must be in their original packaging and in perfect condition. If the customer cancels this contract, we will refund all payments received, excluding delivery costs.

We may deduct from the refund any loss in value of returned goods if that loss is due to unnecessary handling by the customer.

We will process the refund without undue delay, and no later than: (a) 14 days after we receive the returned goods from the customer.

The refund will be made using the same payment method used for the original transaction, unless the customer has explicitly agreed to another method. In any case, the customer will not incur any fees as a result of the refund.

7.4 The customer is responsible for any loss in value of the goods resulting from handling that goes beyond what is necessary to assess their nature, characteristics, and functionality. The returned items must be in a condition suitable for resale. Please be aware that if the goods are returned in a non-resalable condition, we may withhold an amount equivalent to the value reduction of the item.

7.5 The cancellation right outlined in point 7.1 cannot be exercised by the customer if the purchased products have been customized to the consumer’s specifications, are clearly personalized, or are subject to rapid deterioration or expiration.

7.6 CC GROUP SRLS advises customers to check the overall condition of the product(s) before signing the delivery note. Specifically, the customer should ensure that the number of parcels matches what is stated in the delivery note and that the package is intact/free from damage, moisture, or tampering and that the contents are undamaged.

  1. Claims

Complaints regarding the non-compliance of delivered product(s) with the order must be submitted in writing to CC GROUP SRLS immediately after receiving the goods. This can be done by sending an email to [email protected] .

 

  1. Intellectual Property
    9.1. All content on the Website, including but not limited to text, images, logos, and product descriptions, is the intellectual property of the Company or its licensors. Unauthorized use of this content is prohibited.
  2. Liability
    10.1. The Company is not liable for any damages resulting from the use or inability to use the Website or any products purchased through the Website, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
  3. Governing Law
    11.1. These terms and conditions are governed by and construed in accordance with the laws of Italy. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Varese, Italy.
  4. Modifications to Terms
    12.1. The Company reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following any such changes constitutes acceptance of the revised terms.
  5. Contact Information
    For any questions or concerns regarding these Terms and Conditions, please contact us at:

CC Group srls
Via San Gregorio 4,
Busto Arsizio (VA), Italy

Vat: 04042090128
Email: [email protected]

Phone: +39-339 4114170